InsideSalesLab

Our Mission

Customer Solutions Group improves inside sales by developing and testing alternative sales processes. Success means reduced customer acquisition cost, growing market penetration, and shorter sales cycles.

We accomplish our work either in our Denver-based InsideSalesLab or at our client's sales centers. Since our founding over 20 years ago, CSG has serviced firms of every size in virtually every industry.

The quality of our work has earned us many satisfying client relationships, word of mouth referrals, and repeat customers.

Founded in 1993, Customer Solutions Group is an industry leading outsourcing,
call center consulting, and warm transfer firm.

Company Milestones

July 2013

3 Millionth Consumer Transfer

Applying InsideSalesLab principles to the consumer warm transfer industry, CSG has developed a superior sales process used by savvy marketers throughout the United States.

May 2013

Presentation to Tech Coast Angels

Customer Solutions Group President, Jeff Feuer presented insides sales strategies to entrepreneurs and investors in early stage companies.

April 2013

CSG Selected Among Denver’s Best Employers

The Denver Post selects Customer Solutions Group onto its list of best employers in the Denver Metro area.

March 2013

Transforms Its Information Technology Infrastructure

Customer Solutions Group adds another datacenter to enhance processing capacity and disaster recovery.

February 2013

Certified as InsideSales.com Partner

Customer Solutions Group achieves certification on an important Customer Relationship Management (CRM) platform.

November 2012

Web Tools Connect Field and Inside Sales Personnel

CSG creates and deploys a web-based tool connecting field and inside sales personnel.

August 2012

2 Millionth Consumer Transfer

Applying InsideSalesLab principles to the consumer warm transfer industry, CSG has developed a superior sales process used by savvy marketers throughout the United States.

August 2011

1 Millionth Consumer Transfer

Applying InsideSalesLab principles to the consumer warm transfer industry, CSG has developed a superior sales process used by savvy marketers throughout the United States.

April 2011

Web Controls to Facilitate Tighter Lead Management

Customer Solutions Group adds important lead control for its clients.

June 2010

Lead Scoring Capability

CSG adds powerful lead modeling capability to its arsenal of inside sales improvement tools.

January 2010

CSG Underwrites Inside Sales Benchmarking Study

Customer Solutions Group commissions a landmark inside sales study surveying over 450 firms worldwide.

September 2008

CSG Expands its InsideSalesLab

Customer Solutions Group becomes a licensed P&C Insurance agency in order to service its insurance clients.

May 2005

New Software to Track Inside Sales Activity

Inside sales experts create the first of its kind testing software specially tailored to rapid market place testing of competing inside sales strategies.

February 2005

InsideSalesLab Expanded

Customer Solutions Group expanded and moved its state-of-the-art sales incubator called the InsideSalesLab in Denver, CO.

March 2003

InsideSalesLab Opened in Denver, CO

Customer Solutions Group created the first-of-its-kind inside sales call center dedicated to testing telephone sales and service strategies head to head.

March 2001

CSG Principals Lecture at Stanford University Graduate School of Business

Customer Solutions Group principals Andrew Carr and Jeffrey Feuer participate in operations classes at Stanford University’s Graduate School of Business as subject matter experts during the spring semesters of 2001 and 2002.

September 2000

Stanford University Business School Case Study Features CSG

Customer Solutions Group has been selected by Stanford University’s Graduate School of Business as the focus of an important case study for its first year operations class given to all students. The case will be used as an example of state-of-the-art telemarketing and call center best practices by a number of universities in the United States, Europe, and Australia.

October 1999

Internet Focused Telephone Sales Center

Customer Solutions Group opened an inside sales testing facility in Culver City, CA, specializing in Internet telephone sales.

November 1993

CSG is Formed to Fill Inside Sales Void

Andrew Carr and Jeffrey Feuer joined forces to form Customer Solutions Group, an inside sales and call center consulting firm. Carr and Feuer were Harvard Business School classmates each serving significant stints as call center line mangers prior to joining forces to create CSG.

InsideSalesLab by Customer Solutions Group © 2014