Customer Solutions Group (CSG) perfected inside sales testing at its InsideSalesLab. Created in 2005 at the request of a startup company that struggled to acquire customers, the InsideSalesLab has since hosted many dozens of firms of all sizes and in many industries.
The InsideSalesLab was uniquely developed from the ground up to deliver measurable, reliable sales testing. Its unique tools and culture assure accurate results as rapidly as possible.
CSG’s InsideSalesLab personnel are disciplined, test-oriented sales persons. They are sales veterans recruited and trained from day one to follow a testing regimen and properly observe and provide feedback. Many have worked at CSG for years on multiple assignments. Their managers average over five years with our firm. They not only know how to sell but also how to coach front line agents to their best performance. Their keen observations often lead to adjustments that shorten testing time significantly. Experience counts!
Our outstanding personnel use our own custom developed sales testing software that tracks offers, reach rates, conversion rates, sales milestones, and other key information. This flexible software can run an unlimited number of simultaneous test cells and produce the needed data to properly assess each one.
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